The Library charter

We will:

  • Provide an approachable and friendly service and support you in searching our resources
  • Strive to ensure that our spaces are accessible, inclusive, professionally presented and welcoming
  • Find out and ensure that we give you what you want, coaching you to develop your independence in information literacy
  • Monitor performance against the Library service standards
  • Welcome your suggestions
  • Deal promptly with complaints

To enable us to achieve this, we ask you to: