Contacting the Library

For all enquiries you can -

  • use our chat service
  • phone +44 (0)23 9284 3228
  • If you have a problem with behaviour in the Library (e.g. noise in Silent Zones) you can anonymously text the Security Team on 07860 756894 whenever the building is open

Phones are normally staffed between 9am and 9pm Monday to Friday and 10am to 4pm weekends during term time. Outside of these hours you will be redirected to call our out-of-hours service who may be able to help.

Email and enquiries submitted using the online enquiry form are checked on a regular basis between 9am and 5pm Monday to Friday (excluding Bank Holidays). You should expect a response within 48 hours within these constraints. The Library's Facebook and Twitter pages are also normally monitored between 9am and 5pm Monday to Friday.
 
The Chat service is normally locally staffed  between 9am and 5pm Monday to Friday (excluding bank holidays). We also provide an out-of-hours service via other libraries around the world during evenings, weekends and bank holidays. Please note: Your online chat session may be monitored and stored for training and quality purposes.
 
The Chat service may occasionally be unavailable due to scheduled maintenance or system upgrades. Please check the News & Problems page for more information. You can email library@port.ac.uk or use our online enquiry form.
 
Email and enquiries submitted using the online enquiry form are checked on a regular basis between 9am and 5pm Monday to Friday (excluding Bank Holidays). You should expect a response within 48 hours within these constraints.
 
You can write to us at:

The University Library
Cambridge Road
Portsmouth
Hampshire
UK
PO1 2ST

Feedback and complaints

We encourage you to give us feedback about library services. Feedback is used to improve our services.

How to give feedback

You can give us your feedback:

Making a complaint

Please send your complaint by email to library@port.ac.uk or by letter to: Complaints, User Services Team, University of Portsmouth Library, Cambridge Road, Portsmouth PO1 2ST. You will receive a response within fourteen days.

Whilst we make every effort to resolve your complaint if, for any reason, you are not satisfied with the response you have received you may escalate your complaint as follows:

  • University of Portsmouth Students should follow the University of Portsmouth Student Complaints Procedure
  • All other Library Users should write to: University Librarian, University of Portsmouth Library, Cambridge Road, Portsmouth PO1 2ST. The University Librarian will respond to the complainant in full within twenty eight days.